Privacy policy

Privacy Policy

1. Important Information

This Privacy Policy explains how LAGROUP collects, uses, stores, and protects your personal information when you visit our website or make a purchase.
We are committed to handling your personal information responsibly and in accordance with applicable United States federal and state privacy laws.
By using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

When you interact with our website, we may collect the following information:

Full name.
Billing and delivery address.
Email address.
Telephone number.
Payment information, processed securely through our payment providers.
Order history.
IP address.
Device information.
Browser type.
Cookies and similar technologies.
Website usage information.

We only collect information that is necessary to process your orders, improve our services, and provide a secure shopping experience.

3. How We Use Your Information

Your personal information may be used to:

Process and fulfil your orders.
Deliver your purchases.
Provide customer support.
Process payments securely.
Send order confirmations and delivery updates.
Respond to enquiries.
Prevent fraudulent activity.
Improve our website and customer experience.
Comply with legal and regulatory obligations.

Where you have provided your consent, we may also send promotional emails and marketing communications. You may unsubscribe at any time.

4. Payment Information

For your security, LAGROUP does not store your complete payment card details.

Payments are securely processed by trusted third-party payment providers using encrypted technology that complies with recognised industry security standards.

5. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

Remember your preferences.
Maintain your shopping cart.
Analyse website traffic.
Improve website performance.
Personalise your shopping experience.
Measure the effectiveness of advertising campaigns.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

6. Sharing Your Information

We only share your information where necessary to operate our business and fulfil your orders.

Your information may be shared with:

Shopify.
Payment providers.
Shipping and delivery partners.
Analytics providers.
Marketing service providers.
Fraud prevention services.
Government authorities where required by law.

We never sell, rent, or trade your personal information to third parties.

7. Data Security

We implement appropriate technical and organisational security measures designed to protect your personal information against unauthorised access, disclosure, alteration, misuse, or loss.

Although no online system can guarantee absolute security, we continually review and improve our security practices.

8. Data Retention

We retain your personal information only for as long as necessary to:

Process your orders.
Provide customer support.
Meet legal, accounting, and tax obligations.
Resolve disputes.
Enforce our legal agreements.

When your information is no longer required, it will be securely deleted or anonymised where appropriate.

9. Your Rights

Depending on where you live and the laws that apply, you may have the right to:

Access your personal information.
Correct inaccurate or incomplete information.
Request deletion of your personal information.
Request limits on certain processing activities.
Object to certain processing of your information.
Request a copy of your personal information.
Withdraw your consent where processing is based on consent.

To exercise any rights that may apply to you, please contact our customer support team.

10. Third-Party Services

Our website may include links to third-party websites or services.

LAGROUP is not responsible for the privacy practices, content, or policies of external websites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child, we will take appropriate steps to remove such information promptly.